1. Contact their rental car company immediately. The rental car company will have a claims department that can help you with the process of filing a claim.
2. Get a police report. This will be necessary for filing a claim with your insurance company.
3. Take photos of the damage to the car. This will help you document the damage for your insurance claim.
4. Get a written statement from any witnesses to the accident. This will help your insurance company investigate the claim.
5. File a claim with your insurance company. You will need to provide your insurance company with the police report, photos of the damage, and any witness statements.
6. Work with your insurance company to resolve the claim. Your insurance company will work with the rental car company to determine who is liable for the accident and how much damage is covered.
7. If you are not satisfied with the settlement offer from your insurance company, you can file a complaint with the state insurance department.
Here are some additional tips for DoD travelers who are involved in rental car accidents:
* Be aware of the terms and conditions of your rental car agreement. This will help you understand what you are responsible for in the event of an accident.
* Purchase rental car insurance. This will help you cover the costs of damage to the rental car in the event of an accident.
* Drive safely. This will help you avoid accidents in the first place.
