If you’ve been to an auto repair shop in the past year, there’s a good chance you paid more than you should’ve for service… That’s because many repair shops operate on an incentivized pay structure. In other words, mechanics get paid more to upsell you on services (which you may… or may not actually need).
Here are the 5 most common upsells you’ll come across and how to respond when you experience them so you can save money and avoid getting scammed.
Upsell: “Would you like us to top off your fluids today?”
BEWARE: This is one of the easiest ways to add high margin items onto your bill and it takes the mechanic no time at all. Some mechanics will top your fluids off for free, especially if you got significant work done, so be sure to ask the cost.
What you need to know:
How to respond:
You: “Is there an extra charge for that? If so, I’ll just do it myself.”
Upsell: “Hey Ma’am, I just checked and your air filters are looking really dirty. Can I go ahead and replace that for you?”
This is a common tactic to raise your bill or as shops call them, the RO (repair order). Some will even show you your air filter next to a brand new one so that it looks especially filthy.
What you need to know:
How to respond:
If your filters were replaced according to your maintenance schedule:
Your response: “No thanks. I had my air filters replaced on time, so they should be good.”
If it’s time to replace or if the filter has debris and dark spots:
Your response: “How much is that going to cost? That sounds kind of high. I think I’ll just do it myself at home.”
Upsell: “We’ve got you down for an oil change. Do you want to add a brake fluid change and brake bleed today for just $XX?”
First off, what the heck is Brake Bleeding or Flushing? Brake bleeding is a process that removes air from your braking system. Air and moisture can get into your brake system over time and can cause the brake pedal to feel soft or to go further to the floor than usual. Bleeding the brakes should help fix this and give you a nice firm brake pedal. But before you say yes…
What you need to know:
How to respond:
You: “Can you check when my last brake fluid change was? Oh, it was last year? No, thanks, I don’t think that’ll be necessary.”
Upsell: “Sir, we inspected your tires, and I can’t let you leave the shop in good confidence without replacing them.”
A new set of tires is one of the most expensive repairs for your car (sometimes $1,000.00+), so shops that do tire work love to get customers in for one reason and then upsell them on new tires. Sometimes they’ll even pressure drivers into buying a new tire when they could simply plug the puncture. If a mechanic is pressuring you into buying new tires, take this as a red flag and analyze the situation.
What you need to know:
How to respond:
Your response: “How much tread is left?”
If the mechanic doesn’t give a specific measurement or it’s greater than 3-4/32nds of an inch, you can continue driving safely.
Upsell: “Thanks for coming in today! We’ll go ahead and do a free multi-point inspection while we’ve got you back for an oil change just to make sure everything’s running smoothly.”
It seems harmless, even helpful… but there’s another side to the multi-point inspection you should know about. These inspections, because they are routine and recommended, are a prime opportunity for shady repair shops to identify upsell opportunities when all you really wanted was a quick oil change. Some shops even charge you for the right to upsell you with these inspections! If the shop you are at does this and wants you to blindly pay for repairs, time to find another mechanic, which FIXD can help you with.
Here’s what you need to know:
Download and install the free FIXD app to get our complete list of repair shop upsells and expert tips on how to avoid them and save. Already have FIXD on your phone? Open the app and click on the “Ripoff Protection Program” tab!
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