Therefore, troubleshooting a "sunroof motor" problem depends entirely on how the sunroof was installed. There's no standard procedure for a factory-installed motor because there wasn't one.
To figure out what's wrong:
1. Identify the Sunroof Type and Installation: First, you need to determine if it's a manual crank sunroof or a powered one (aftermarket). Look closely at the sunroof opening mechanism. Is there a crank handle, or is there a switch inside the car?
2. Check the Power Source (If it's Powered): If it's powered, trace the wiring from the switch to the motor. Check the fuse(s) associated with the sunroof (consult your owner's manual or a wiring diagram; these are not standardized across aftermarket installations). A multimeter can help determine if power is reaching the motor.
3. Check the Switch (If it's Powered): Test the switch with a multimeter to ensure it's sending a signal.
4. Inspect the Motor (If it's Powered): If power is getting to the motor, the motor itself may be faulty. This often requires removing the headliner (a fairly involved process) to access the motor for inspection or replacement.
5. Inspect the Mechanical Components (For Both Manual and Powered): There could be mechanical issues unrelated to the motor, such as track binding, cable breakage (for manual or powered), or other mechanical obstructions preventing movement.
Without knowing the specific type of sunroof installed, providing more detailed instructions is impossible. You might need to find the manual for the specific aftermarket sunroof installed in your car, search online forums for information about aftermarket sunroofs in 2000 Dodge Neons, or consult with a mechanic who specializes in automotive electrical systems or sunroof repairs.