Positive Reviews often highlight:
* Price: Dollar is frequently praised for offering competitive or budget-friendly rental rates, especially compared to larger competitors. This is a consistent strong point.
* Easy booking process: The online booking system is generally considered user-friendly and straightforward.
* Adequate vehicles: Many reviewers report receiving vehicles that are acceptable for their needs, especially for shorter trips or those prioritizing affordability over luxury.
Negative Reviews frequently cite:
* Hidden fees and add-ons: This is a recurring complaint. Reviewers often feel pressured or misled into purchasing additional insurance or other services, resulting in higher-than-expected final costs. The specific fees can vary widely by location and agent.
* Vehicle condition: A significant portion of negative reviews focus on the condition of the rental vehicles. Issues reported include mechanical problems, uncleanliness (interior and exterior), damage not properly noted during pickup, and vehicles that are older or in poorer condition than expected.
* Customer service: Both positive and negative experiences are reported regarding customer service. Some praise helpful and friendly staff, while others criticize unhelpful, rude, or even aggressive agents, particularly during pick-up and drop-off. Inconsistency in customer service seems to be a major issue.
* Long wait times: Delays at the rental counter are a common complaint, especially at busy locations or during peak travel seasons.
* Location-specific issues: Review experiences can vary greatly depending on the specific Dollar location. Some locations consistently receive positive feedback, while others receive a disproportionate number of negative reviews.
In short, while Dollar Rent A Car can be a good option for budget-conscious travelers seeking a basic rental, it's essential to carefully review the terms and conditions, be aware of potential hidden fees, and check recent reviews for the specific location before booking. The experience can vary considerably.
