Here are a few steps you can take to address the death wobble issue and hold the dealership accountable:
1. Document the Issue:
- Keep detailed records of all interactions with the dealership, including dates, names of individuals you spoke with, and any written communications.
- Take videos and photos of the death wobble if it occurs, clearly demonstrating the shaking and vibrations.
2. Contact Ford Customer Service:
- Reach out to Ford Customer Service and explain the situation in detail. Provide them with the documentation you have gathered and any previous repair attempts.
- Request their support in resolving the problem and ensuring your safety.
3. Seek a Second Opinion:
- Consider taking your vehicle to a reputable independent mechanic or automotive repair specialist who specializes in heavy-duty vehicles. They might provide a different diagnosis and suggest appropriate repairs.
4. Review the Warranty Terms:
- Check your vehicle's warranty coverage and see if the repairs needed for the death wobble are covered. If they are, the dealership may be required to fix the problem without any additional cost to you.
5. Consider Filing a Complaint:
- If you are dissatisfied with the dealership's response and believe they are not adequately addressing the issue, consider filing a complaint with the Better Business Bureau (BBB) or your state's attorney general's office.
6. Legal Options:
- In some cases, you may need to seek legal advice to understand your rights and options if the problem persists and compromises your safety.
Remember that you have consumer rights and should expect the dealership to take responsibility for resolving this issue effectively and ensuring the proper functioning of your vehicle. By taking action, you can advocate for your safety and address this concerning situation.
