On the other hand, Liberty has received higher than average customer complaints. As a result, it generally ranks lower than the industry average. Customer service is undoubtedly essential, but to help you make a fully informed decision, we will dive into what makes Liberty Mutual stand out from its competitors.
So this Liberty Mutual review will answer your questions about its insurance rates, discounts, and programs in the following areas:
Liberty Mutual offers several types of insurance, including home, car, and business. Its car insurance products include liability, collision, comprehensive, uninsured/underinsured motorist, personal injury protection (PIP), and medical payments for car accident coverage. Beyond that, Liberty Mutual also offers a full range of insurance programs.
Additional coverage options include roadside assistance, new car replacement, and original parts replacement. Apart from that, teachers and people traveling to Mexico can also get coverage options at a discounted price.
If you are a low-mileage driver or a teacher looking for a second vehicle to use for work, Liberty Mutual might be a good choice for you. Its comprehensive coverage and discounts make it a preferable choice for low-risk customers. However, its lower-than-average customer satisfaction could make you reconsider your decision to choose Liberty Mutual.
On the upside, Liberty Mutual offers a large variety of options to lower your quote price. Homeowners, early shoppers, and active or ex-military members are eligible for special discounts. You can get a lower rate if you are a safe driver, buy a policy online, or are a good student. Here are some other discount options we found interesting:
Additionally, you will receive other discounts if you drive accident-free, violation-free, or have installed safety measures in your car (like anti-theft devices).
According to The Zebra, the average six-month Liberty Mutual insurance policy costs $863. However, you might get a different quote based on your age, gender, and the state where you live.
Although the tables from Savvy data below are Liberty’s national average, you can look at how various factors may impact your average annual car insurance rates with Liberty Mutual Car Insurance.
Savvy collects data from consumers’ current policies, including rate information, age, marital status, and other demographics. The statistics offer a representative sample used as a general guide. Learn more about Savvy’s methodology.
| Average Annualized Per Operator | |||
| Age Group | Gender | Marital Status | Value |
| 25 to 34 | female | married | $2,387.97 |
| 25 to 34 | female | single | $2,074.07 |
| 25 to 34 | male | married | $2,376.85 |
| 25 to 34 | male | single | $2,231.73 |
| 35 to 49 | female | married | $2,395.66 |
| 35 to 49 | female | single | $1,912.35 |
| 35 to 49 | male | married | $2,338.78 |
| 35 to 49 | male | single | $2,073.73 |
| 50 to 69 | female | married | $2,620.92 |
| 50 to 69 | female | single | $1,163.08 |
| 50 to 69 | male | married | $2,856.27 |
| 50 to 69 | male | single | $1,113.58 |
Source: Savvy
The answer is yes. The state where you live can significantly impact how much you pay for car insurance.
In addition, your driving history, credit history, and where you live locally can also affect rates. However, you’re in luck if you live in California, Massachusetts, Hawaii, and Michigan. Read on to find out more.
Many things can happen that will raise your insurance rates. When putting together your quote, age, gender, marital status, and location are not the only factors that Liberty Mutual considers.
Liberty Mutual is less expensive than some regarding DUI penalties, but they are not the cheapest. According to The Zebra, the average DUI penalty at Liberty Mutual increases your rates by $988. The highest is Allstate, with a $1,746 bump in rates. The lowest is Progressive, with a $400 rate increase.
There’s good news at Liberty Mutual if you get into an accident. The company offers accident forgiveness, which makes their at-fault accident or collision penalties just about average.
According to The Zebra, this is what you can expect to pay on average for the three years following a mishap or accident that you caused:
This up-charge is significantly lower than some of the most expensive insurers following a collision, like Allstate, whose rates after the third year will go up to $5,276 on average, and Progressive at $5,110.
A bewildering fact about insurance companies is that they factor in your credit rating before quoting your coverage. If you have an exceptional credit score, you’re in luck. However, a poor or extremely low FICO credit ranking could see you paying more than twice what your counterparts with good credit are setting aside.
A growing number of states passed laws to prevent car insurance companies from checking credit scores. Those states include:
Washington state passed a temporary law disallowing the practice. In other states, like Oregon and Utah, it’s not legal for car insurers to cancel policies or not renew them based on credit score, even if they still use it to determine rates.
TIP: If your credit is a concern and you don’t live in one of the states mentioned above or drive a ton of annual miles, ask about the pay-per-mile insurance option. This usage-based plan could be a way to save on auto insurance.
Liberty Mutual’s customer satisfaction rates do not rank the highest in the industry. This low rating is an essential aspect of the company to consider because you want to be confident that, as a customer, the company will have your back.
Based on the National Association of Insurance Commissioners (NAIC) index, which measures customer complaints, the number of complaints filed for Liberty Mutual in 2020 was 2.2 times higher than average for a company of its size.
However, the J.D. Power 2021 U.S. Auto Insurance Study, which examines customer satisfaction in five areas (billing process/policy information, claims, interaction, policy offerings, and price), ranks Liberty Mutual below average in all but two regions in which it operates. According to the survey of just under 40,000 drivers, Liberty Mutual ranked above average in Texas and the Southwest United States. It ranked below average in the Southeast, North Central, New York, New England, Mid-Atlantic, the Central U.S., and California.
Regarding financial stability, Liberty received an A rating by A.M. Best, which means that it has a high chance of paying back its obligations to customers. This score is significant, as you want to make sure your insurer will cover any expenses that you might have, should you get into an accident.
Founded in 1912, Liberty Mutual is the sixth-largest insurance company in the states and offers a variety of insurance coverage. It now has nearly a 5% market share and provides home, vehicle, and business policies.
