The first step is to contact Hertz Customer Service at 1-800-654-3131 or international numbers or at CustomerService@hertz.com. Explain the situation and provide all the relevant details, such as the date and location of the incident, the car you rented, and the issue you encountered.
2. Provide Supporting Documents
If you have any supporting documents related to the complaint, such as receipts, invoices, or emails, attach them to your complaint. These documents will help Hertz to investigate the matter more thoroughly.
3. Request a Resolution
Clearly state what resolution you are seeking, such as a refund, compensation, or an apology. Be reasonable in your request and provide a rationale for why you believe the requested resolution is appropriate.
4. Allow Hertz Time to Investigate
Hertz will typically take some time to investigate the complaint and gather all the relevant information. Be patient and allow them to conduct a thorough investigation.
5. Escalate the Complaint (Optional)
If you are not satisfied with Hertz's response to your complaint, you can escalate the issue to the Better Business Bureau (BBB) or the appropriate consumer protection agency in your country. You can also file a complaint with the National Highway Traffic Safety Administration (NHTSA) if the issue is related to a safety concern.
Here are some additional tips for filing a formal complaint with Hertz Car Rental Corporation:
- Be clear and concise. Provide all the necessary details but avoid unnecessary information.
- Be professional and respectful. Even if you are frustrated, try to remain calm and respectful when communicating with Hertz representatives.
- Keep records of your communication with Hertz. Save all emails, letters, and phone call records related to your complaint.
- Be persistent. If Hertz does not resolve your complaint to your satisfaction, don't give up. Continue to follow up until the issue is resolved.
