- Supervising the day-to-day operations of the car rental branch, ensuring smooth and efficient functioning.
- Providing excellent customer service to both customers renting vehicles and those returning them.
- Addressing customer queries, concerns, and complaints in a prompt and professional manner.
- Conducting vehicle inspections to ensure they are in good condition and meet safety standards.
- Managing the rental fleet, including assigning and dispatching vehicles, and scheduling maintenance and repairs.
- Optimizing fleet utilization to maximize revenue and minimize downtime.
- Overseeing the cleaning of vehicles post-rental, ensuring they are prepared for the next rental.
- Processing rental transactions, including preparing rental agreements and handling payments.
- Tracking and monitoring daily rental and revenue reports to ensure financial accountability.
- Handling vehicle breakdowns, accidents, and other emergencies while collaborating with roadside assistance providers and repair shops.
- Coordinating with other departments, such as sales, finance, and maintenance, to ensure smooth operations across the company.
- Maintaining and managing inventory levels of rental vehicles, accessories, and supplies.
- Ensuring compliance with all relevant laws, regulations, and safety protocols.
- Evaluating and managing employee performance, providing training and development opportunities.
- Identifying trends, improving operational processes, and implementing effective strategies to enhance overall operational efficiency and profitability.
