1. Return to the Dealership:
Immediately drive back to the dealership and explain the situation. Since you just bought the car and it failed during a test drive, you may have some consumer rights and protection. Request to speak to a manager or the owner and demand a solution.
2. Request Warranty Coverage:
If the SUV is still under warranty, it should cover any issues that arise within a certain period. Check the warranty documentation provided by the dealer to understand the terms and conditions. Present this to the dealership and insist on warranty repairs.
3. Contact Consumer Protection Agencies:
If the dealership refuses to cooperate, you can file a complaint with local or state consumer protection agencies. They can help mediate the situation and ensure you receive fair treatment.
4. Seek Legal Advice:
Depending on the jurisdiction you're in, there might be specific consumer laws that protect buyers from such situations. Consult with a legal professional to understand your rights and options for legal recourse.
5. Get an Independent Inspection:
If the dealership or manufacturer denies responsibility, consider getting an independent mechanic to inspect the vehicle. This can provide an unbiased assessment of the issue. The inspection report may strengthen your case if you need to pursue further action.
6. Social Media and Reviews:
Share your experience on social media platforms and review websites. Negative reviews can influence the dealership's reputation and encourage them to address your concerns.
Remember to remain calm and assertive during negotiations with the dealership. It's essential to protect your consumer rights and ensure you receive the appropriate resolution.
