Licensing and Certifications: Ensure the company is licensed and certified according to your local requirements. Look for evidence of industry-recognized certifications, such as the North American Technician Excellence (NATE) certification.
Reputation and reviews: Check online customer reviews and ratings on platforms like Google My Business, Yelp, or the Better Business Bureau (BBB) to get an idea of their past customers' experiences.
Professionalism and Communication: When you contact the company, assess their professionalism in responding to your inquiries and scheduling a visit.
Experience and Knowledge: Consider how long the company has been in business and inquire about their specific expertise in heating repairs. Ask if they have experienced technicians knowledgeable about your heating system's brand or type.
Warranty and Guarantee: Ask about the company's warranty policy on parts and labor and whether they offer any satisfaction guarantees.
Pricing and Transparency: Get upfront information about their pricing structure, including hourly rates, any additional fees, and the total estimated cost for the repair. Ensure there are no hidden or unexpected charges.
Emergency Services: If they offer emergency heating repair services, ask about their availability and response time outside of regular business hours.
Parts Availability: Inquire about their access to common replacement parts for your heating system and check if they keep a well-stocked inventory.
Customer Service: Consider how they handle customer inquiries, concerns, and complaints. Good communication and prompt response time are essential.
Once you have narrowed down your choices based on these criteria, consider getting written estimates from a few companies before making a final decision.
