To qualify for this protection, you must have:
- Purchased a vehicle that was covered by a written warranty
- Taken the vehicle to the dealer for repairs multiple times (at least 4 times for the original warranty and 2 times for the extended warranty)
- Given the dealer a reasonable amount of time to make the repairs
If you meet these requirements, you may be able to get a replacement vehicle or a full refund by contacting the dealer and requesting one. If the dealer refuses, you can file a complaint with the Better Business Bureau or your state's attorney general's office.
Here are some additional tips for dealing with a car dealer who cannot fix your car:
- Keep all of your paperwork related to the vehicle, including the purchase contract, warranty information, and repair receipts.
- Take your car to a third-party mechanic for an independent inspection if the dealer is unable to fix the problem.
- Document all of your interactions with the dealer, including dates, times, and what was discussed.
- Be prepared to negotiate with the dealer if you are requesting a replacement vehicle or a refund.
By following these tips, you can increase your chances of getting a satisfactory resolution to your problem.
