1. Segregation: Segregate the damaged cases from the rest of the load to prevent further damage and ensure the safety of other packages.
2. Inspection: Thoroughly inspect the damaged cases to assess the extent of damage and identify the cause of the damage.
3. Documentation: Document the damage encountered, including detailed descriptions of the damage, photographs, and any relevant information such as the date, time, and location of the damage.
4. Reporting: Report the damage to the appropriate authorities, such as the carrier, freight forwarder, or insurance company.
5. Packaging Evaluation: Evaluate the packaging of the damaged cases to determine if any improvements are needed to prevent similar damage in the future.
6. Repair or Repackaging: If the damaged cases can be repaired or repacked, do so to ensure the safety and quality of the contents.
7. Disposal: If the damaged cases cannot be repaired or repacked, dispose of them properly in accordance with relevant environmental regulations.
8. Claim Filing: If the damage is significant and caused by the carrier or freight forwarder, consider filing a claim for compensation.
It is important to handle damaged cases promptly, safely, and efficiently, ensuring that they do not pose any risks or hazards to personnel, other cargo, or the environment during transportation and handling.
