1. Contact the auto repair shop. Try to resolve the issue directly with the shop owner or manager. Explain the damage to your car and request that they repair it at no cost to you.
2. If you are unable to resolve the issue with the shop, you can file a complaint with the Illinois Attorney General's Office. The Attorney General's Office can investigate your complaint and take action against the shop if they find evidence of wrongdoing.
3. To file a complaint with the Attorney General's Office, you can:
* Call the Consumer Fraud Hotline at 1-800-386-5438.
* File a complaint online at the Attorney General's Office website.
4. The Attorney General's Office will investigate your complaint and take appropriate action if they find evidence of wrongdoing. This may include:
* Issuing a warning letter to the shop.
* Ordering the shop to repair the damage to your car.
* Reimbursing you for the cost of the repairs.
* Taking legal action against the shop.
5. In addition to filing a complaint with the Attorney General's Office, you may also want to contact the Better Business Bureau (BBB). The BBB is a private organization that can mediate disputes between consumers and businesses.
6. If you have a valid claim, you may also want to consider small claims court. This can be a less expensive and time-consuming option than going through the Attorney General's Office or the BBB.
Additional tips:
* Keep all of your paperwork related to the auto repair, including receipts, estimates, and warranties.
* Take photos of the damage to your car.
* Get a second opinion from another auto repair shop.
* If you are not satisfied with the outcome of your complaint, you can appeal the decision.
By following these steps, you can increase your chances of getting satisfaction after your car has been damaged by an auto repair shop.
