What can the buyer do when they have reached an agreement with creditor to recover a repossessed vehicle but repossession company refuses return personal items or release vehicle?

1. Contact the lender. The lender is the legal owner of the vehicle, so they have the authority to release it to you. Contact the lender and explain that you have reached an agreement with the creditor and that you would like to pick up your vehicle. The lender may require you to provide proof of the agreement, such as a written statement from the creditor.

2. Send a demand letter to the repossession company. If the lender is unwilling or unable to help you, you can send a demand letter to the repossession company. The demand letter should include your name, address, phone number, and the date. It should also state that you have reached an agreement with the creditor and that you are demanding the return of your vehicle and personal items. You should set a deadline for the repossession company to comply with your demand, such as 10 days.

3. File a complaint with the state attorney general's office. If the repossession company does not comply with your demand, you can file a complaint with the state attorney general's office. The attorney general's office can investigate the complaint and take action against the repossession company if necessary.

4. Take legal action. If all else fails, you may need to take legal action against the repossession company. This could involve filing a lawsuit in small claims court or hiring a lawyer to represent you.