1. Gather information:
- Get the dealership's name, address, and phone number.
- Have your vehicle information, including the make, model, year, and VIN number.
- Keep any relevant documentation, such as repair invoices, contracts, or correspondence with the dealership.
2. Visit the BBB website:
- Go to the BBB website: www.bbb.org.
3. Find the business:
- In the search bar, type in the name of the dealership.
- Select the appropriate GMC dealership from the search results.
4. Click on "File a Complaint":
- On the dealership's BBB profile page, find the "File a Complaint" button.
5. Fill out the complaint form:
- Provide your contact information, including name, address, email address, and phone number.
- Describe the issue or complaint you have with the dealership in detail.
- Attach any supporting documentation you may have.
- Submit the complaint form.
6. Follow up:
- The BBB will contact the dealership to investigate the complaint.
- You may receive updates from the BBB regarding the status of your complaint.
- If the issue is not resolved to your satisfaction, you can escalate the complaint to a higher level with the BBB or consider other legal options.
