1. Vehicle Repair Manuals: These manuals provide detailed instructions for repairing and maintaining specific vehicle models, including step-by-step procedures, specifications, and troubleshooting guides.
2. Technical Service Bulletins (TSBs): These bulletins are issued by vehicle manufacturers to inform dealers of known issues or problems with specific vehicles. They often include instructions for diagnosing and repairing these problems.
3. Recall Notices: Vehicle manufacturers issue recall notices when there is a safety or emissions-related issue with a particular vehicle or component. These notices provide dealers with information on the affected vehicles, the problem, and the necessary repairs.
4. Diagnostic Software: Manufacturers provide dealers with diagnostic software and equipment that allow them to identify and troubleshoot problems with vehicles. This software often includes real-time data, error codes, and guided diagnostics.
5. Online Resources: Many manufacturers offer online portals or websites where dealers can access technical information, repair procedures, and other resources related to their vehicles. These portals are regularly updated with new information.
6. Training and Certification Programs: Vehicle manufacturers offer training programs and certifications to dealership technicians, ensuring that they have the knowledge and skills necessary to properly repair and maintain their vehicles.
7. Spare Parts Catalogues: Manufacturers provide dealers with catalogues listing all the spare parts available for their vehicles, including parts numbers, descriptions, and pricing information.
8. Warranty Information: Vehicle manufacturers provide dealers with information on vehicle warranty coverage, including terms and conditions, coverage periods, and processes for submitting claims.
9. Customer Support: Manufacturers often offer customer support to dealers, providing assistance with technical issues, warranty claims, and other matters.
By providing franchised dealers with access to this information, vehicle manufacturers help ensure that their vehicles are repaired and maintained correctly, ensuring customer satisfaction and brand reputation.
